Serving more than 4,000 organisations across +30 countries, DEXMA by Spacewell is a leading provider of Energy Management Software for commercial and industrial buildings. The DEXMA Platform is a cloud-based AI software that combines Big Data Analytics with Energy Efficiency to help thousands of facility managers, energy auditors and building owners around the world to detect, analyse and optimise energy consumption and costs, while becoming more sustainable. DEXMA was founded in 2007 in Barcelona, and is part of Spacewell helping organisations worldwide to improve the performance of their building portfolios.
You’ll be part of a growing, dynamic company. At DEXMA, we are full of contagious energy, hard work, and passion for what we do. We are fully committed to encouraging an environment where everyone is heard and feels a sense of belonging. We are proud to have a multicultural team that acknowledges a variety of backgrounds, skills and perspectives. At DEXMA, we celebrate diversity and difference, and we are strongly committed to building an inclusive workplace for all our employees.
We are searching for a Customer Success Engineer to join the Operations and Customer Success Team at DEXMA. The key focus of this position is to orchestrate the best set of solutions to undertake client challenges, and deliver high value to them, so that they stay with us, because DEXMA makes them happy and profitable. We're on a mission to increase our customer ROI, delivering the best service possible.
This will require a series of skills competences, such as, obsessive seek for customer value, customer-facing, active listening, technical understanding/execution, problem-solver orientation, data analytics, stakeholder management, and the most important aspect: A permanent customer-centric mindset.
-Provide end-to-end service to ensure customers are happy AND successful
-Monitor and report progress of a large portfolio of buildings and project deliverables.
-Ability to act as product owner and project manager, to coordinate technical partners/contractors and internal teams to achieve the best solutions in a timely, cost, and quality manner.
-Lead the customer management at C-Level/service decision makers.
-Make sure your designated customers renew and expand year over year.
-Adapt to the organisation reporting needs.
-Strive for continuous improvement in all areas, and responsibilities given.
-Have always a can-do attitude.
WHAT ARE WE LOOKING FOR
-Proven experience to manage top customers in SaaS services environments.
-Proven experience fighting against churn, and defending high-growth dollar retention metrics.
-True customer-centric mindset.
-Project management/Product ownership experience.
-Great communication skills and problem-solving abilities.
-Proven ability to solve problems creatively. Strong interpersonal skills and extremely resourceful.
-Technical rigour, talent and compromise.
-Fluent in Spanish and English.
-Technical skills using Google Docs (Documents, sheets, presentations, mail) or equivalent (MS Office).
-Excellent analytical skills, experience or qualification (good to have).
Team player, motivated, self-driven and results-oriented individual.
Interested in the energy efficiency sector, and clean technologies that help us create a greener more sustainable world.
Good communication skills and able to speak with contractors, partners and suppliers alike.
Attention to detail.
Should be able to review and analyse multiple sets of data.
Driven to optimise things and find solutions to problems.
Capable of working in a fast-changing environment and can adapt to various situations prioritizing multiple work assignments simultaneously.
How is this hiring process going to be?
Reports To: Operations/Customer Success Director