About DEXMA:

Serving more than 4,000 organisations across +30 countries, DEXMA by Spacewell is a leading provider of Energy Management Software for commercial and industrial buildings. The DEXMA Platform is a cloud-based AI software that combines Big Data Analytics with Energy Efficiency to help thousands of facility managers, energy auditors and building owners around the world to detect, analyse and optimise energy consumption and costs, while becoming more sustainable. DEXMA was founded in 2007 in Barcelona, and is part of Spacewell helping organisations worldwide to improve the performance of their building portfolios.

You’ll be part of a growing, dynamic company. At DEXMA, we are full of contagious energy, hard work, and passion for what we do. We are fully committed to encouraging an environment where everyone is heard and feels a sense of belonging. We are proud to have a multicultural team that acknowledges a variety of backgrounds, skills and perspectives. At DEXMA, we celebrate diversity and difference, and we are strongly committed to building an inclusive workplace for all our employees.

YOU

You are a motivated, results-driven team player that loves SaaS technology and is keen to build your knowledge of the energy sector.

Your customer-centric profile makes you a customer advocate and ally. Your process-driven mind, together with your common sense, gives you a positive critical spirit and you’re always striving to make things work smoother, faster, easier, better.

You feel comfortable in continuously changing, fast-growth environments. You are excited about the challenge to make this world a more energy efficient and greener place by putting tech innovation at the service of the energy market.


YOUR CHALLENGES

Our customers demand fast, responsive and top-quality treatment when solving their technical issues. You will be focused on solving customer pain points in the best possible way, keeping all requests and needs satisfied. You will quickly gain experience using our SaaS product, DEXMA. Eventually you’ll become a proficient user of the platform so as to give excellent customer service regardless of the customer profile, from newcomers to advanced DEXMA users.

Since you’ll work closely with the entire customer base, you will listen carefully to their needs and become one of DEXMA’s valuable customer voices, sharing insights on future trends and customer value. As we are in a growth-stage, you will master our operating processes quickly to help make service delivery more efficient.

Looking inwards at the team, you will cooperate with all departments, especially with the product, and development teams, to deliver solutions on time and with the desired quality. You will excel in communicating with all team members and departments to meet client-agreed deliverables.

YOUR RESPONSIBILITIES

  • Be a DEXMA Platform master. Act as a solution deliverer, sharing platform valuable best-practices in any real-life scenario.
  • Be our clients’ best companion when it comes to technical issues.
  • Use your close relationship with the customer base to identify valuable insights, client pain points, and new product solutions.
  • Make customer success your leitmotiv, giving the best service to our customers.

MUST-HAVES

  • Be able to start an official internship contract
  • Fluent in Spanish and English (other languages are a plus)
  • Technology background, such as, computer science, telecommunications, data science, engineering, or similar
  • At least basic programming/scripting skills
  • Passion for the SaaS business ecosystem.
  • Mastery of the Office Suite (spreadsheets, docs, etc)
  • Strong communication skills
  • Cross-functional profile, highly adaptable to change
  • Customer-centric approach
  • Natural problem-solver and results-oriented
  • Accountable
  • Process-driven
  • Team spirit
  • Hard working, focused and positive attitude

NICE TO HAVE

  • Working knowledge in the energy sector
  • Experience working in SaaS
  • Previous experience in customer service functions

Benefits

  • Offices in the city centre of Barcelona
  • An exciting and positive work environment where you are valued
  • A friendly and talented group with 10+ different nationalities
  • Possibility to work from home
  • PC/MacBook
  • Regular team events (BBQ, outdoor activities...)


Reports To: Operations/Customer Success Director